About Reservations
Groups
The Alaska Marine Highway gladly welcomes group travelers. To help ensure the needs of our group travelers are met with personalized service we encourage you to call a Group Coordinator in our central reservations office at (907) 465-8820 so they can offer their assistance and expertise.
Tour group reservation requests are accepted on a year round basis for current schedules. Cabin and car deck space on Alaska Marine Highway vessels is limited, space fills quickly during the summer months and restrictions may apply to certain vessels or sailings.
Youth groups are recognized as young people ages 18 years of age or younger that are properly chaperoned. Boy scouts, girl scouts, church groups, school groups, and little league teams are typical examples of eligible youth groups.
Travel Agents
Resources for travel agents booking passengers on the Alaska Marine Highway System can be found on our Travel Agent Reservations page.
Payment and Cancellation Information
For reservations made more than 28 days from the date of departure, payment is due 14 days from the date of booking. If the booking date is less than 28 days prior to the departure date-payment is due 14 days prior to travel. (Ex: if the booking date is 18 days prior to travel, the customer is allowed 4 days to pay or the booking will be auto cancelled.) If the booking is made less than 14 days prior to the departure date - payment is due at the time of booking. Payment must be made by the payment due date or the reservation will be automatically cancelled.
Online Payments
Once your reservation has been confirmed via e-mail, telephone, or in person, you can pay for your reservation online over our secure server. To make payment online you will need to have your itinerary number and the last name of the itinerary holder or the customer number that you received when your reservation was confirmed. If you don't have this information, please contact reservations at 1-800-642-0066.
Payment by Mail
You may send in your payment by mail using a cashier's check or money order for the amount in full, in U.S. funds. Personal checks cannot be accepted unless drawn on an Alaskan bank. No counter checks are accepted. Please include your itinerary and the name of the itinerary holder with your payment. Payments should be mailed to:
Alaska Marine Highway System - Reservations
P.O. Box 112505, 6858 Glacier Highway
Juneau, AK 99811-2505
Payment by Phone
Credit card payment can be made by phone through our reservations agents toll free at 1-800-642-0066 during Juneau Call Center business hours (7am-5pm, Monday-Friday). Visa, MasterCard, American Express, and Discover credit cards are accepted (some restrictions may apply).
Paying in Person
You may pay for your reservation at any AMHS ferry terminal or ticket office during their hours of operation. Terminals are open during check-in times prior to ferry arrivals, while vessels are in port and for a short time after ferry departures.
Cancellations and Changes
To make changes or to cancel an itinerary, contact our reservation call center at 1-800-642-0066, or your local ferry terminal. Cancellation charges will be applied when any cancellation is made within 14 days of sailing resulting in a reduction in the prepaid amount. The penalty is 15% of the unused portion. A $10 change fee will be applied when any change is made to a vehicle itinerary, unless the change results in an increase of the value of the itinerary.
Automatic Cancellation
The AMHS reservation system will automatically cancel your booking if travel is not paid for by the payment due date.
Waitlist and Standby
If space is not available on your preferred sailing date a reservation agent may be able to place your request on a waitlist. A limited number of requests will be added to the waitlist. Waitlist requests will be processed as cancellations occur and payment will be collected for waitlist items only if space is confirmed. Cabin requests that have not been confirmed at the time of sailing, may sign up on the purser's standby list on board. Once the sailing is underway, the purser will assign any unoccupied cabins to those on standby. If you arrive at your boarding terminal without confirmed vehicle space you must sign up on the standby list at the terminal. For more information or to be added to a waitlist contact a reservations agent at 800-642-0066.
Bellingham Departures
Customers who wish to be added to the waitlist for vehicle space departing from Bellingham can call the Bellingham terminal directly at 1-360-676-8445 and leave a message, staff will return phone calls as soon as possible. Bellingham terminal office hours of operation are Monday 9:00 am-12:00 pm, Thursday 12:00 noon-4:30 pm, and Friday 7:00 am-6:30 pm.
Ticketing
Tickets can be picked up at any AMHS terminal however printed tickets are not required for check-in. A printed copy of your travel itinerary can be sent via fax or e-mail to you by a reservations agent or can be printed through the View an Itinerary page. Tickets will then be issued at the departure terminal prior to travel.
Find a Sailing
Request a Printed Schedule
To receive a copy of our printed schedule in the mail, please fill out the schedule request form.
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To receive a copy of our free DVD in the mail, please fill out the DVD request form.
